• Company: refers to NVS Technologies LLC, its employees, contractors, and authorized representatives.
• Client: refers to any individual, business, or organization that engages the Company for services.
• Services: refers to ERP implementation, web development, digital marketing, SEO, software development, and related technology solutions provided by the Company.
• Deliverables: means any work product, software, website, report, or other tangible output produced by the Company for the Client.
• Confidential Information: means any non-public information disclosed by either party in the course of the engagement.
• Platform: refers to www.nvs-tech.com and any related digital assets operated by the Company.

NVS Technologies provides the following categories of professional technology services:

• Zoho ERP Solutions – Implementation, customisation, training, and ongoing support across the Zoho suite including Zoho One, Creator, Analytics, and Sites.
• Web Development – Design, development, and deployment of progressive web applications and business websites.
• Digital Marketing – SEO optimisation, paid media management, content strategy, and brand visibility campaigns.
• Software Development – Bespoke software and application development tailored to client business requirements.
• Consulting & Support – Technology advisory, system audits, and 24/7 technical maintenance services.

The specific scope, timeline, deliverables, and fees for each engagement shall be set out in a separate Statement of Work (SOW) or Service Agreement signed by both parties.

To enable the Company to deliver services effectively, the Client agrees to:

• Provide accurate, complete, and timely information, materials, access credentials, and approvals as reasonably required.
• Designate a primary point of contact with authority to make decisions on behalf of the Client.
• Ensure all information, data, and content provided to the Company does not infringe upon any third-party intellectual property rights.
• Comply with all applicable UAE laws and regulations in connection with their use of the Deliverables.
• Promptly notify the Company of any changes to requirements that may affect project scope or timelines.
• Not engage, directly or indirectly, the Company's employees, subcontractors, or associates for independent work during and for twelve (12) months after the term of any active engagement.

Both parties acknowledge that in the course of the engagement, each may have access to Confidential Information of the other party. Each party agrees to:

• Keep all Confidential Information strictly confidential and not disclose it to any third party without prior written consent.
• Use Confidential Information solely for the purpose of fulfilling obligations under this Agreement.
• Restrict access to Confidential Information to employees or contractors who have a need-to-know and are bound by equivalent confidentiality obligations.
• Promptly notify the other party upon becoming aware of any unauthorised disclosure of Confidential Information.

These obligations shall survive termination of this Agreement for a period of years. Confidentiality obligations do not apply to information that is publicly available through no breach of this Agreement, or is required to be disclosed by UAE law or a competent authority.

The Company may utilise third-party platforms, software, APIs, or services (including Zoho, Google, Meta, and others) in delivering its services. The Client acknowledges that:

• The Company is not responsible for the availability, performance, or policy changes of third-party platforms.
• Use of third-party services is subject to those providers' own terms of service and privacy policies.
• Zoho partner agreements and certifications held by NVS Technologies do not extend any warranties from Zoho Corporation to the Client beyond those stated in Zoho's own agreements.
• Any third-party subscription, licence, or usage fees (e.g. Zoho licences, hosting, domain registration) are in addition to the Company's service fees unless explicitly included in the SOW.

• The Company reserves the right to amend these Terms and Conditions at any time. Updated terms will be published on our website with a revised "Last Updated" date and shall take effect 14 days after publication.
• Continued engagement with the Company's services after such notice constitutes acceptance of the revised terms.
• If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a competent UAE authority or court, the remaining provisions shall continue in full force and effect.
• Failure by the Company to enforce any provision of this Agreement shall not constitute a waiver of its right to enforce such provision in the future.